Service Coordinator

Administration/Clerical jobs >> Admin Assitant

Negotiable

Permanent

Description

Service Coordinator

Are you experienced in Customer Service? If so, we have an exciting opportunity with our client based in Southend who due to growth and development within the company are looking for a Service Coordinator to join their team.

The Service Coordinator will play a critical role in ensuring the smooth operation of the service department by coordinating service requests, managing schedules, and providing exceptional customer support.

Responsibilities:

Coordinate service requests and schedules to ensure timely and efficient resolution of client issues

Liaise with clients, technicians, and other team members to gather necessary information and facilitate service delivery

Utilise strong analytical skills to assess service requests and allocate resources effectively

Identify opportunities for process improvement and implement solutions to enhance departmental efficiency

Maintain accurate records of service activities, including documentation of client interactions and service history

Collaborate with cross-functional teams to address complex service issues and ensure optimal client satisfaction

Provide regular updates to clients regarding the status of their service requests and address any concerns or inquiries promptly

Uphold company standards for quality and professionalism in all interactions with clients and team members

Qualifications:

Previous experience in a similar role

Strong analytical skills with the ability to quickly assess and prioritise service requests

Excellent problem-solving abilities with good attention to detail

Exceptional organisational and time management skills

Effective communication skills, both verbal and written

Ability to work independently and collaboratively in a fast-paced environment

Proficiency in relevant software applications, such as Microsoft Office suite and service management systems

Benefits:

Full-time, Permanent Position

£27,000.00 - £30,000.00 PA

Monday to Friday – 08:00 – 17:00

Opportunities for professional development and advancement within the company

Dynamic and supportive work environment with a focus on teamwork and collaboration

If you feel this is the role for you, then please do not hesitate to contact us at One to One Personnel on (phone number removed) or forward your CV to or
  • 1
  • Negotiable
  • None
  • None
  • CV-84236
  • Permanent
  • 4
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