Customer Service Team Leader

Customer Service jobs >> Advisor/Assistant/Manager

Negotiable

Permanent

Description

Customer Service Team Leader 

We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online. So we’re on a mission to provide just that. Lightning fast, reliable broadband that reaches the places other providers leave behind.

Our mission relies on a team full of inspiring people, and we’re looking for a Customer Service Team Leader with great leadership skills to help us provide first class end to end customer experience.

Could that be you? If helping people gets you out of bed in the morning, and solving customer queries puts a smile on your face then we would love to find out more about you.

This role is based full time on-site at Willerby, Hull.

Here’s why you’ll love the Customer Service Team Leader role…

- Monitor and analyse performance to ensure the team meets service KPIs, proactively addressing any issues that arise

- Demonstrate a hands-on approach by handling customer interactions, resolving complex issues, and ensuring customer satisfaction.

- Facilitate training sessions to improve service skills, focusing on problem-solving, empathy, and customer retention

- Provide ongoing coaching and development for team members

Here’s why you’ll be great fit for the Customer Service Team Leader role…

-You have proven experience within Customer Service Management, ideally in the telecommunications industry

-You have a professional telephone manner

-Good general IT skills - Microsoft packages and ability to use a CRM system

-Organised, high attention to detail and good time management

-Excellent people and communication skills

The benefits…

- Pension – 5% employer / 5% employee contribution.

- WPA Health Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, NHS parking claim back, EAP, 24/7 remote GP service, member discounts.

- 25 days annual leave + bank holidays, your birthday, house move and wedding day off.

- High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.

- Free Parking on site.

- Regular ‘Lunch & Learns’ and company wide ‘Elevenses’ meets to discuss company direction.

- Social Events – Summer and Christmas parties etc.

- Thank Q Awards –Monthly £50 winner, yearly £500 winner.

… and more.

Please note: Unfortunately, we can’t offer visa sponsorship.

If you’re ready to become our next Customer Service Team Leader, apply now and help us transform internet connectivity for everyone, everywhere.

#LI-Onsite

#CustomerServiceTeamLeader
  • 1
  • Negotiable
  • None
  • None
  • CV-84148
  • Permanent
  • 4
Refer $50 Save job Free resume review Apply Now

How to Apply: Please click here to create a free Pure-jobs.com account and post your resume. Only logged in job seekers can apply for a job.

Find us at:

Never provide bank account, credit card details or any other financial information, or make any form of payment, when applying for a job. If you are ever asked to do this by a recruiter on Pure Jobs please click the Report button or contact us with the advertiser's company name and the title of the job vacancy. You should not send any money to anyone. A genuine employer with a job offer would never ask you to do this.

Report this job
x

Report a job

If you're concerned about a job advert, let us know and our quality team will investigate.

Your name(*)
Invalid Input

Your email address(*)
Invalid Input

Please select you reason(*)

Additional information(*)
Invalid Input

Invalid Input

Related Search:

Get new jobs for this search by email.

Also get an email with jobs recommended just for me.

Create Alert

Similar Jobs

Accountancy Software - Customer Services Specialist

SW1V, Victoria, United Kingdom

6 days ago

Customer Service Assistant

Uckfield, East Sussex, United Kingdom

6 days ago

Customer Service Coordinator

Trowbridge, Wiltshire, United Kingdom

6 days ago

Customer Service Advisor

M17, Trafford Park, United Kingdom

6 days ago

Customer Engagement Lead

M5, Salford, United Kingdom

6 days ago
view all similar jobs

More jobs from this company

Cover Supervisor

Solihull, , United Kingdom

6 days ago

Fibreglass Carbon Fibre Composite Fabricator

Uxbridge, , United Kingdom

6 days ago

Graduate Classroom Support

Canterbury, , United Kingdom

6 days ago

Graduate Classroom Support - Chatham, Medway

Gillingham, Kent, United Kingdom

6 days ago

Business Development Manager

Swansea, , United Kingdom

6 days ago
view all jobs from company


Back to top

Subscribe to updates from our blog

Find Your Opportunities Today

Totallyhired.com is an international job board, we connect job seekers with recruiters and employers looking to hire professionals. Search 150000 jobs on Totallyhired. Upload your resume on Totallyhired and we'll get you noticed.

Upload your Resume - Be found by top recruiters

Everyday, thousands of new job positions are posted and delivered by email. Upload a recent resume and let recruiters find you. By registering with Totallyhired your agreeing to our Terms & Conditions.

Upload Resume

Press CTRL + D to bookmark Totallyhired

Copyright © 2009 – 2018, totallyhired.com® is a trademark of Totallyhired Inc.

Want to stop emails? Click here to unsubscribe.

Recruiting? Get hiring, find active job seekers

We help recruiters fill vacancies, Post a job on the fastest growing job board. Post your job in minutes starting at $50 post to any country and any sector. Use our Free Recruitment Software to manage your enitre recruitment campaign.

Employers and recruiters

Totallyhired.com is the most flexible job post solution on the internet, you can post jobs within minutes or use your favourite Application Tracking Software. Join over 2000 over companies and start recruiting today.

Post a Job

PARTNERS

| Pure Jobs UK | Pure Jobs Inc. | Totallyhired Inc

| AgilityPortal Digital Workplace App

Made with love by weebdigital.

PLEASE NOTE! WE USE COOKIES AND SIMILAR TECHNOLOGIES FOR THE BEST USER EXPERIENCES

However, by continuing to use the site without changing settings, you are agreeing to our use of cookies.

Read More I understand