Operations Team Leader

Liberty has an exciting opportunity for an Operations Team Leader to join our team, based in Cardiff.  You will be working on a full-time, permanent basis, working 40 hours per week and in return, you will receive a competitive salary of £28,840, rising to £30,900 after successful probation, plus excellent benefits!

We are an experienced and innovative Heating and Compliance firm that is committed to putting customers and clients at the heart of everything we do. Liberty offers professional gas installation, maintenance and servicing, as well as energy solutions, with a strong commitment to value for money services that make a positive difference to people and the communities in which we work.

The strength of our organisation lies in the quality of the people we work with.  We’re proud to employ the most talented, driven individuals within the property services sector.

Responsibilities for this Operations Team Leader will include:

Manage contract requirements of jobs

Manage and develop a team of Works Coordinators to meet service delivery demands, expectations and timescales

Manage any escalated calls providing efficient and flexible response to operational issues

Identify work streams and prioritise workload to ensure work is completed within contractual agreements

Support management of all business areas by providing analysis and reporting information

Maintain accurate and effective files/ records, including use of computerised systems

Attend meetings

Provide information and attend resource meetings with Managers to ensure correct staffing levels are achieved

Ensure processes and procedures are in place, ensuring administrative and planning responsibilities are in order to support the delivery of the support required

What we are looking for in our ideal Operations Team Leader:

Established understanding of people management, valid driver’s license and evidence of continual professional development. High level of IT skills, including Microsoft Office and a full range of administration skills. Experience of operating a computerised data base system and ability to work to deadlines and prioritise work effectively. Have a good understanding of Health and Safety in the workplace and experience of reporting and presentations.

We offer a range of benefits for a rewarding career including though not limited to:

Pension scheme

25 days Annual Leave, plus Bank Holidays

Cycle to Work scheme

Liberty Sense Awards – employees are nominated by colleagues for living the Liberty values, those who win receive a high street voucher

YuLife, includes:

Life Insurance/Death in service benefit – 2x annual salary value

Smart Health (including round the clock access to 24/7 UK-based GPs)

Best Doctors to provide a second opinion on complex cases or diagnosis

Mental Health Support, 4-6 sessions with a psychologist or psychotherapist

Online Health Check

Nutrition consultations

Online fitness program

YuMatter+ Employee Assistance Programme designed to support mental, financial & professional wellbeing including up to 5 confidential sessions with a counsellor

Free will writing

Reward scheme for healthy behaviors to earn YuCoin which can be redeemed on the app for vouchers/rewards.

Exclusive membership and wellbeing product discounts

Medicash Health Cash Plan (optional to register, P11D tax value approx £11.60 per year however allows claims for up to £996 per year) includes:

Claiming eligible cash back on dental or optical treatments, specialist consultations, tests or scans

Discounted gym membership

Savings on cinema tickets, travel, holidays & retail

In addition to the above, at Liberty we look to invest in the up-skilling and development of our employees, ensuring competency and compliance to industry standards, in turn we will look to offer additional training where appropriate to give you the skills you need to deliver the service required.

Liberty strives to be a diverse and inclusive place where we can ALL be ourselves. We commit to achieving equal opportunities in employment for all suitably qualified candidates, through upholding our values of Passion, Openness, Respect and Trust, underpinned by Fairness, Respect, Equality, Diversity, Inclusion and Engagement.

Liberty is a real living wage employer.

Please note, only candidates who have the right to work in the UK will be considered for this vacancy.

As part of our recruitment process all employees need to be vetted and undertake pre-employment checks.  For this role you may need to complete a Disclosure and Barring Service (DBS) Check, previously Criminal Records Bureau, prior to or upon commencing employment with Liberty.

If you have the desire to work in a busy and high performing team, why not join us as our Operations Team Leader, click “apply” below – we want to hear from you!

Closing date for applications is the 20th January 2025 (we do however reserve the right to close this vacancy earlier depending on number of applications received)