IT Help Desk Analyst

IT/Software/Telecoms jobs >> IT

Negotiable

Permanent

Description

Are you passionate about IT and delivering exceptional customer service? Do you thrive in a team-focused environment where personal and professional growth is a priority? If so, we have an exciting opportunity for you!
 
About the Role:
We are recruiting for a IT Service Desk Analyst on behalf of a forward-thinking IT company based in Leamington Spa. Known for their innovative approach and commitment to employee well-being, this company is more than just IT support – it’s a community of professionals striving to achieve excellence in customer service.
 
As a Service Desk Analyst, you'll be the first point of contact for customers, providing outstanding support while working collaboratively with a passionate team. You'll have access to regular development opportunities and a company culture that values transparency and teamwork.
 
Key Responsibilities:

Deliver excellent customer service through handling support queries professionally via phone, email, or service desk portal.
Take ownership of user problems, using a methodical approach to resolve issues proactively.
Escalate complex technical problems to the appropriate team member or third-party support.
Maintain accurate documentation, including updating the company's knowledge base.
Support users with hardware and software advice while ensuring SLA adherence.
Provide out-of-hours support when required.
Report to the Support Team Leader and contribute to the company's service improvement initiatives. What We’re Looking For:

A logical and detail-oriented problem solver with high standards.
A dedicated professional eager to self-improve and grow.
Someone with strong communication skills and a proactive attitude.
A full driving license (required) and a willingness to travel  Benefits:

Casual dress policy
Monthly team-building events
Gym membership
Sick pay
Work-from-home opportunities
Supportive and transparent company culture Why Join?

This is not your typical IT company! With a history of innovation and a strong emphasis on employee well-being, including recognition as a finalist for the 2022 West Midlands FSB Wellbeing Award, you’ll be joining a team that truly values its people. Ready to take the next step in your IT career? Apply now and see what makes this company stand out
  • 1
  • Negotiable
  • None
  • None
  • CV-79604
  • Permanent
  • 0
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