Back Posted: Jan 09 2025

Customer Engagement Officer

MK41, Bedfordshire , United Kingdom

Real Estate jobs >> Property Services

Negotiable

Permanent

Name Confidential

Description

Customer Engagement Officer
Bedford (Hybrid)
£30,240 per annum including car allowance
Permanent
Full time - 37 hours per week (evening and occasional weekends will be required)
Are you passionate about amplifying the voices of customers and making a real impact?
What you will be doing:
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Ensuring the customers’ voice is embedded at the heart of our decision making and reflected in the way we deliver our services.
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Support the customer engagement manager to deliver a range of customer engagement activities.
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Helping to deliver the customer engagement expectations set out in the Regulatory Consumer Standards, Social Housing Act and the Building safety Act.
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Promoting the outcomes of engagement both to customers and colleagues through a range of communications channels.
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Providing administrative support to all bpha involved customers, and the service improvement panel to enable them to effectively scrutinise our performance.
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Building relationships internally with colleagues to ensure the successful delivery of customer engagement projects.
We’d love to meet someone with:
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Resident, Customer or Community engagement experience in a similar people focused role.
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Knowledge of the social housing sector and resident engagement.
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Excellent interpersonal skills and ability to build rapport easily with a diverse range of people.
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Excellent project planning and organisational skills
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Experience of resident/service user/community consultations and gathering feedback to make improvements.
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Confident in analysing data, writing reports and demonstrating outcomes and impact.
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Excellent verbal and written communication skills and record keeping.
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Confidence to work independently and manage own workload.
The successful applicant will need to have their own vehicle for regular travel to a variety of locations across bpha’s operating areas.
To apply please complete the application form and include a personal statement that outlines how you meet the essential and where possible the desirable criteria for the role. Please also attach a CV.
Amongst what we offer you is:
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28 days holiday PLUS Bank Holidays (rising to 33 days plus bank holidays with length of service) (pro rata to part time hours)
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A generous contributory pension scheme
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Enhanced family leave
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Private health care
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Free life assurance
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Access to an extensive suite of wellbeing services and tools including a digital gym
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Opportunities for learning and development
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Discounted gym membership
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Retail discount scheme
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Hybrid Working
Successful candidates will need to complete a basic DBS application.
Closing date: 12th January 2025
Interview date: To be confirmed
We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible

No. of positions available*: 1
Salary: Negotiable
Experience: None
Education: None
Post Date: January 9, 2025
Job id: CV-53161
Position Type: Permanent
Applicants: 0
Views: 4

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