General / Operations Manager

Leisure & Tourism jobs >> Health & Fitness

Negotiable

Permanent

Description

The General Manager will be responsible for overseeing and driving the overall success of the Organisation by leading the commercial, people, operations, and delivery functions.  This role involves strategic planning, team leadership, and ensuring that business objectives are met or exceeded.

Commercial Leadership

Develop and implement commercial strategies that align with business goals and market demands
Drive business growth through the identification of new market opportunities and expanding on existing practices.
Oversee the preparation of and management of the organisation’s budget, ensuring financial objectives are met
Work closely with sales and marketing teams to develop and execute effective campaigns that drive business performance
People Leadership

Lead, mentor, and develop a high-performing team, fostering a culture of accountability, collaboration, and continuous improvement.
Identify and nurture talent within the organisation, ensuring that employees have the skills and opportunities needed for career advancement.
Promote a positive workplace culture by implementing initiatives that increase employee satisfaction and retention.
Set clear performance goals, provide regular feedback, and conduct performance reviews.
Operational Excellence

Oversee the development and implementation of efficient operational processes that enhance productivity and reduce costs.
Ensure optimal allocation of resources, including staff, equipment, and materials, to meet business objectives.
Identify potential risks in operations and implement strategies to mitigate them.
Ensure that all operations comply with relevant regulations, industry standards, and company policies.
Delivery Management

Oversee the successful delivery of projects, ensuring they are completed on time, within scope, and within budget.
Implement and maintain quality standards across all deliverables to ensure customer satisfaction.
Build and maintain strong relationships with stakeholders, ensuring their needs are met and expectations exceeded.
Foster a culture of continuous improvement in service delivery by regularly reviewing and refining processes.
Experience

Experience in a senior management role, with a proven track record in leading commercial, operational and people management functions.
Experience in driving business growth, managing budgets, and developing business strategies
Demonstrated experience of developing and leading teams, with a focus on performance management and employee engagement.
Strong background in operational management, including process optimisation, resource management and risk management.
Experience in manging project delivery, ensuring projects are completed on time, within scope, and within budget.
Skills & Attributes

Personal Attributes

Strong communicator
Able to build credibility quickly with stakeholders
Commercially astute
Resilient
Capable of delivering results at pace
Confident, strong leader
Emotionally intelligent
Ability to be tenacious
Benefits

33 Days Holiday
Private Health Car
Annual Bonus
7% Matched Pension
Re-Location Package if Required
  • 1
  • Negotiable
  • None
  • None
  • CV-13942
  • Permanent
  • 6
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