SMS Assist is one of America’s fastest-growing technology companies and is revolutionizing the multisite property management market with a network of over 20,000 subcontractor Affiliates and 140,000+ client locations, all using the SMS proprietary technology platform.
This technology allows radical transparency of all services performed, so every service is done on time and on budget for our growing list of national and Fortune 500 clients. We aren’t just technology experts. SMS Assist has a 24/7 operational command center at its Chicago headquarters, staffed by highly trained project managers and subject-matter experts focused on delivering knowledgeable, responsive service for every client need.
Our vision
To provide clients peace of mind for their multi-property portfolios.
Our mission
Service over 1 million unique locations.
SMS Assist was founded on the belief that technology can make the facilities maintenance business more efficient and, more importantly, add value for the clients we served. Here are some key moments that have shaped SMS Assist into the company it is today.
Incorporated in 1999, SMS Assist began as a floor care company with only 10 employees. Mike Rothman took leadership of the company in the early 2000s, and SMS Assist launched its first proprietary technology platform, Service Track, in 2005.
In 2008, SMS Assist was awarded a national small box retail account, and in 2009, SMART Facilities Services merged with SMS Assist adding the Facilities department.
Throughout this time, SMS continued expanding their offerings to include snow and ice management, landscaping, and parking lot maintenance.
The year 2011 brought the Pritzker Group Venture Capital’s (PGVC) first investment of $17 million and three members joined the SMS Assist Board of Directors.
As SMS Assist continued to experience rapid growth, the company relocated its headquarters to the John Hancock Center in 2012. That same year, SMS Assist won the Chicago Innovation Award for its advanced technology platform.
PGVC also invested an additional $45 million dollars in 2013. SMS Assist launched their first mobile app and continued to experience tremendous growth.
In 2014, SMS Assist successfully entered the residential service market and was awarded over 20,000 single-family rental (SFR) locations. As the SMS Assist client portfolio continued to grow, many new team members joined SMS.
To fuel additional growth and innovation, Insight Venture Partners invested $45 million dollars and added a member to the SMS Assist board.
2016 marked the launch of One by SMS Assist, SMS’s most innovative technology platform. Currently, SMS Assist has grown to over 700 team members and now services over 140,000 client locations.
WHAT’S IN IT FOR YOU:
In addition to our great location, high-growth culture, and fun work environment, these are some of the perks and benefits we offer:
Flexible schedule options including five eight-hour days or four 10-hour days
Flexible shift times including starting as early as 5 a.m. or leaving as late as 11 p.m.
Full medical, dental, and vision plans
401(k) plan with company match
15 paid days off including vacation and sick time
10 paid holidays
Monthly incentive pay based on your performance on top of your base pay
Paid parental leave
Free on-site parking
Free on-site gym access
Paid volunteer time with SMS Serves
Two weeks of paid training through SMS University
Robust ongoing training and development programs
Two pay progressions in the first six to 12 months of employment for top performers
Free employee assistance and on-demand emotional health coaching app
Relaxed dress code
